Cancellation, Return & Refund Policy
Return Policy
At AntiBrnd, we are committed to delivering a satisfying shopping experience. However, due to the personal hygiene nature of our products, returns are only accepted in the case of items received in a damaged condition.
Please Note:
Once a product is opened or used, it cannot be resold or reused. Therefore, returns are not accepted under any other circumstances.
Eligible Return Cases:
Returns are accepted only if the item received is damaged, such as leakage, breakage, or other visible damage caused during transit.
Return Process:
- Contact our customer service team at contact@antibrndperfumes.in within 24 hours of delivery.
- Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
- An unboxing video showing the damage and original packaging is required to validate your claim.
- In most cases, a return may not be required; refunds are typically issued after verification via photos and video. If a return is necessary, our team will provide return instructions.
Refund Policy
Eligibility for Refunds:
- Refunds are issued only for missing or damaged products.
- Claims must be submitted within 24 hours of delivery.
- For claims involving missing items, damaged, or incorrect products, an unboxing video showing the original packaging is mandatory.
How to Request a Refund:
- Email us at contact@antibrndperfumes.in with the subject line: “Refund Request”.
- Include:
- Order details
- Clear photos of the damaged item(s)
- Unboxing video (if applicable)
Important Notes:
- If you receive a tampered, damaged, or defective package, please refuse delivery and contact us immediately.
- If an order is marked as delivered but not received, notify customer care within 3 days. Claims after this period are not eligible.
- Delivery charges are non-refundable.
- For Cash on Delivery (COD) refunds, customers must provide bank account details. Refunds will be processed within 4–7 working days to the provided account.
Processing Time:
- Refunds are processed within 7–10 business days after approval.
- For prepaid orders, refunds will be credited to the original payment method.
- Once approved, a refund may take up to 15 days from the date of approval.
- Transaction details and relevant screenshots will be shared upon initiation.
Cancellation Policy
Within 24 Hours:
- Orders can be cancelled within 24 hours of placement, before dispatch.
- Contact customer service via email or phone with your order details.
- Cancellations will incur a 2.5% payment gateway charge.
After Dispatch:
- Orders cannot be cancelled after dispatch.
- For prepaid orders returned to the seller, a fee of ₹75 will be deducted from the refund.
Refund for Cancelled Orders:
Refunds for cancelled orders will be credited to the original payment method within 15 days of cancellation acceptance.